At VH Support Dept, we are committed to delivering high-quality IT services and ensuring client satisfaction. This policy outlines the terms under which refunds may be issued for our services.

1. 30-Day Money-Back Guarantee

For new service purchases, we offer a 30-day money-back guarantee. If you are dissatisfied with our work, you may request a full refund.

  • Refunds are processed within 3–5 working days.
  • Refunds can be issued either as account credits or via direct deposit to your bank account, depending on your preference.

2. Non-Delivery of Services

In rare cases, delivery emails may fail due to issues with your email provider or mail server. If you do not receive your service confirmation or deliverables:

  • Contact us immediately for assistance.
  • Claims for non-delivery must be submitted in writing within 30 days from the delivery date.
  • Failure to submit a claim within this period will be considered acknowledgment that the service was received.

3. Service Errors or Deficiencies

Although all services are carefully tested before delivery, unexpected errors may occur. In such cases:

  1. Submit a detailed report to our Technical Support Team for evaluation.
  2. We reserve the right to rectify any issue within 72 hours of notification.
  3. If a deficiency is confirmed and not corrected within 72 hours:
    • A full refund will be issued, without additional compensation; or
    • At the client’s choice, a replacement service of equivalent value may be provided.

Important: Temporary access to your server or system may be required for troubleshooting and resolution.

  • Delays in providing access may result in delayed resolution.
  • Refusal to provide necessary access may make the client ineligible for a refund.

4. How to Request a Refund

To submit a refund request, contact our team:

VH Support Dept
📧 Email: contact@vhsupportdept.com
📞 Phone: +1 (208) 412-2786

Please include:

  • Your full name and account details
  • Service description or invoice number
  • Date of purchase or delivery
  • Detailed reason for the refund request

5. Policy Updates

We reserve the right to update this Refund & Return Policy at any time. Changes will be posted on this page with an updated effective date.